Privacy Policy

Introduction

This Privacy Notice sets out how Escentia (the “Company”) collects, uses, and shares personal information in accordance with the UK General Information Protection Regulation (UK GDPR). It explains how we collect, use, and share your personal information when you visit our website (the “Website”) or contact us in any other way, and how you can exercise your rights over your personal information.

The Company is committed to protecting and respecting your privacy. We will only collect and use your personal information in ways that are lawful and fair. We will also take all reasonable steps to protect your personal information from misuse or loss.

What is Personal Information

Personal information is any information about an individual from which that individual can be identified. This includes information such as your name, address, email address, date of birth, and payment information.

Who we are

We are Escentia, a company registered in England and Wales with company number 11446946. Our registered office is at Brook House, Mint Street, Godalming, United Kingdom, GU7 1HE.

What personal information we collect

We may collect the following personal information about you:

Your name
Your contact details, such as your email address and postal address
Information about your visits to our Website, such as the pages you view and the links you click on
Information about your interactions with us, such as any emails you send to us or any calls you make to us

How we collect your personal information

We may collect your personal information in a number of ways, including:

When you use our Website
When you contact us by phone, email, or social media
When you participate in any of our surveys or promotions

How we use your personal information

We may use your personal information for the following purposes:

To provide you with the information or services that you have requested from us
To process your payments
To communicate with you about our services, including sending you newsletters and marketing materials, if you have opted in to receive them
To improve our Website and our services, including contacting you for market research purposes
To carry out fraud prevention and detection
To comply with our legal obligations

How we share your personal information

We may share your personal information with the following third parties:

Our suppliers and service providers, who help us to provide our services to you
Our payment processors, who process your payments
Our lawyers and accountants, who provide us with professional services
Our marketing partners, who help us to promote our products and services to you, if we have your consent to do so
Law enforcement or other government officials, if we are required to do so by law

We will only share your personal information with third parties where we have a legitimate reason to do so.

How long we keep your personal information

We will only keep your personal information for as long as necessary for the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

We have a information retention policy in place, which sets out how long different types of personal information will be kept.

How we protect your personal information

We take the security of your personal information very seriously. We have put in place appropriate security measures to prevent your personal information from being lost, misused, accessed or disclosed without authorization.

Your rights

You have a number of rights in relation to your personal information, including the right to:

Request access to your personal information
Request that we correct or delete your personal information
Object to the processing of your personal information
Restrict the processing of your personal information
Port your personal information to another organization
Withdraw your consent to the processing of your personal information

To exercise any of these rights, please contact us at: data.privacy@escentia.co.uk

Complaints

If you have any concerns about how we use your personal information, you can complain to the Information Commissioner’s Office (ICO). The ICO is the UK’s independent regulator for information protection and privacy.

If you have any questions about this privacy notice, please contact us at: data.privacy@escentia.co.uk

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